Privacy Policy

Mike's Dryer Vent Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have under applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act as amended by the CPRA ("CCPA/CPRA"), the Massachusetts Standards for the Protection of Personal Information (201 CMR 17.00), and other applicable state laws.

This Policy applies to information collected through our website, by phone, by text message (SMS), by email, through online booking platforms (including Jobber), and in person when we provide services at your home or business.

1. Information We Collect

We collect the following categories of personal information:

• Identifiers: name, postal address, email address, phone number.
• Service information: property type, appliance details, photographs of work areas, scheduling preferences, service history.
• Commercial information: services purchased, invoices, payment status (we do not store full payment card numbers; payments are processed by third-party processors).
• Internet/network activity: IP address, browser type, device identifiers, pages viewed, referring URLs, and similar analytics data collected automatically when you visit our website.
• Geolocation data: general location derived from IP or service address.
• Communications: records of calls, texts, emails, and online messages with us.

We do not knowingly collect sensitive personal information, biometric data, or information from children under 13.

2. How We Collect Information

• Directly from you when you request a quote, book a service, or contact us.
• Automatically through cookies, pixels, and similar technologies on our website.
• From third-party platforms we use to operate our business (e.g., Jobber for scheduling, Google for reviews and analytics).

3. How We Use Your Information

• To schedule, perform, and follow up on requested services.
• To process payments and send invoices and receipts.
• To respond to inquiries and provide customer support.
• To send appointment confirmations, reminders, and service-related notices by phone, SMS, or email.
• To send marketing communications, where permitted by law and with the ability to opt out at any time.
• To improve our website, services, and customer experience.
• To comply with legal obligations, enforce our Terms, and protect our rights, property, and safety.

4. SMS / Text Messaging

By providing your mobile number, you consent to receive transactional and service-related text messages from us, such as appointment confirmations and reminders. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. We do not sell or share mobile opt-in data or consent with third parties for their marketing purposes.

5. Cookies and Analytics

Our website uses cookies and similar technologies to operate properly, remember preferences, and measure traffic. We may use third-party analytics providers (such as Google Analytics) that set their own cookies. You can control cookies through your browser settings; disabling cookies may affect site functionality.

6. How We Share Information

We do not sell your personal information. We share information only as follows:

• Service providers: scheduling software (Jobber), payment processors, email/SMS providers, hosting and analytics providers, all bound by confidentiality obligations.
• Legal and safety: when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• With your consent: for any other purpose disclosed at the time of collection.

7. Data Retention

We retain personal information for as long as needed to provide services, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Typical retention is up to seven (7) years for service and financial records.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, in accordance with 201 CMR 17.00 and other applicable laws. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal exceptions.
• Opt out of marketing communications at any time.
• Opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information as those terms are defined under the CCPA/CPRA).
• Be free from discrimination for exercising your privacy rights.

To exercise these rights, contact us using the information below. We will verify your identity before responding and will respond within the timeframes required by applicable law.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above indicates the latest revision. Material changes will be posted on this page.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Mike's Dryer Vent Pros
Email: mikesdryerventpros@outlook.com
Phone: (508) 216-0165